To provide the fastest, most secure and productive online support, Expert Consulting utilizes a hardware-based remote support system from Bomgar™. When you click on the remote support link after log-in, your Expert Consulting support professional will be able to operate your computer remotely, see what’s on your monitor, control the keyboard and mouse, download files and troubleshoot your problem in real time.

• Instant support, faster answers, less downtime.
• No software required... it just works.
• Connects through existing firewalls.
• Keeps all your data at your location for security.
• Disconnects completely... no software or "footprint" is left on your computer.
• Re-connects automatically if a reboot is necessary.
• You can override remote support at any time.